Privacy Policy
At Tigo Gi Tong Library, your privacy and data security are our top priorities.
Data Security
We use SSL encryption and secure servers to protect your personal and payment information.
Your Control
You can access, correct, delete, or restrict the processing of your personal information at any time.
No Data Selling
We never sell your personal information to third parties under any circumstances.
Heritage Privacy
Any cultural insights or preferences you share are handled with strict confidentiality.
At Tigo Gi Tong Library ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shop.tigogitong.com (the "Site").
1. Information We Collect
We may collect the following types of information to provide you with the best library and cultural marketplace services:
- Personal Information: Name, email address, phone number, shipping and billing address when you make a purchase or create an account.
- Reading & Cultural Preferences: Information related to your book preferences, cultural interests, and reading goals that you voluntarily provide to us.
- Payment Information: Credit card details and mobile money details processed through secure payment gateways. (Note: We do not store full credit card numbers or payment PINs).
- Technical Data: IP address, browser type, device information, pages visited, and usage patterns to optimize our platform.
- Cookies: We use cookies to enhance your shopping experience and analyze site traffic.
2. How We Use Your Information
We use the information we collect for various business and operational purposes, including to:
- Process and fulfill your book and merchandise orders efficiently.
- Provide responsive customer support and cultural heritage guidance.
- Improve our product offerings, website interface, and services.
- Send promotional communications, newsletters, and heritage stories (only with your explicit consent).
- Prevent fraudulent transactions, monitor against theft, and enhance overall platform security.
- Comply with legal and regulatory obligations.
3. Sharing of Information
We believe in strict confidentiality. We may share your information only under the following circumstances:
- Service Providers: We share essential data with trusted third parties such as payment processors, shipping carriers, and secure marketing platforms to operate our business.
- Legal Requirements: We may disclose information when required by law, subpoena, or to protect our rights, safety, and the safety of our users.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as a business asset.
We never sell, rent, or trade your personal information to third parties.
4. Data Security
We implement robust technical and organizational measures to protect your personal data from unauthorized access, loss, or alteration, including:
- SSL (Secure Socket Layer) encryption for all data transmission.
- Secure servers with restricted, role-based access.
- Regular security assessments and vulnerability scanning.
However, no internet transmission is 100% secure, and while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
5. Your Rights and Choices
Depending on your location and applicable data protection laws, you may have the right to:
- Access, correct, or delete your personal information stored with us.
- Object to or restrict the processing of your data for specific purposes.
- Withdraw consent for marketing communications at any time by clicking the "unsubscribe" link in our emails.
- Lodge a complaint with a local data protection authority if you believe your rights have been violated.
To exercise these rights, please contact our privacy team directly at privacy@tigogitong.com.
6. Cookies & Tracking
We use cookies to remember preferences and analyze traffic. Manage your preferences in browser settings or view our Cookie Policy.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review them.
8. Children's Privacy
Our Site is not intended for children under 16. We do not knowingly collect personal information from children without verified consent.
9. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on our Site with a revised date.